Shipping Policy

At Anoka, we aim to deliver your order quickly and securely. Please review our shipping policy below:

1. Processing Time

• All orders are processed within 4–5 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has been shipped.

2. Shipping Times

• Canada: 3–5 business days (after processing).

• United States: 4–6 business days (after processing).

• International: Delivery times vary by destination, approximately 5–10 business days.

3. Shipping Costs

• Shipping rates are calculated at checkout based on your location.

• Free shipping promotions may be offered from time to time please check our website or social pages for updates.

4. Duties, Taxes & Customs

• International orders may be subject to import duties, taxes, and customs fees.

• These charges are the responsibility of the customer and are not included in the product price or shipping cost.

5. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.

• Please allow up to 24–48 hours for tracking information to update.

6. Delays

• Shipping times are estimates and may be affected by factors beyond our control (holidays, customs delays, weather, courier disruptions).

• We are not responsible for delays caused by the carrier.

7. Incorrect Address

• Please double-check your shipping information before completing your order.

• Anoka is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Lost or Stolen Packages

• Once an order has been marked as delivered by the carrier, Anoka is not responsible for lost or stolen packages.

• If you experience issues, please contact the carrier directly with your tracking details.